Return Policy
We offer a 14-day returns policy, which means that you can request a return within 14 days of receiving your product.
To be eligible for a return, your product must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at info@jacobandjones.com. If your return is accepted, we will send you a return label and instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted and you should also be aware that the return shipping costs are the responsibility of the customer.
You can always contact us at info@jacobandjones.com if you have any questions about returns.
Damages and problems: Check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess and correct the problem.
Exceptions/non-returnable items: Certain types of items cannot be returned, such as consumer goods (like food, flowers or plants), special orders (like custom orders or personalised items) and personal care products (like beauty products). We also do not accept returns
To be eligible for a return, your product must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at info@jacobandjones.com. If your return is accepted, we will send you a return label and instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted and you should also be aware that the return shipping costs are the responsibility of the customer.
You can always contact us at info@jacobandjones.com if you have any questions about returns.
Damages and problems: Check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess and correct the problem.
Exceptions/non-returnable items: Certain types of items cannot be returned, such as consumer goods (like food, flowers or plants), special orders (like custom orders or personalised items) and personal care products (like beauty products). We also do not accept returns